About our privacy policy

Luqaza cares deeply about your privacy. We therefore only process data we need for (improving) our services and treat the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes.
This privacy policy applies to the use of the website and the services of Luqaza accessed on it. The effective date for the validity of these terms is 25/05/2018, with the publication of a new version the validity of all previous versions expires. This privacy policy describes what data about you is collected by us, what this data is used for and with whom and under what conditions, if any, this data may be shared with third parties. We also explain to you how we store your data and how we protect your data from misuse and what rights you have in relation to the personal data you provide to us.
If you have any questions about our privacy policy, please contact our privacy contact, you will find the contact details at the end of our privacy policy.

About data processing

This privacy policy describes how your personal information is collected, used and shared when you visit or make a purchase from https://luqaza.com (the “Site”).

PERSONAL INFORMATION WE GATHER

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone and some of the cookies installed on your device. In addition, while browsing the Site, we collect information about the individual web pages or products you view, which websites or search terms referred you to the Site and information about how you interact with the Site. We refer to this automatically collected information as ‘Device Information’.
We collect device information using the following technologies:

• “Cookies” are data files placed on your device or computer that often contain an anonymous unique identifier. Visit http://www.allaboutcookies.org for more information on cookies and disabling cookies.
• “Log files” track actions that take place on the Site and collect data including your IP address, browser type, internet service provider, referring/exit pages and date and time stamps.
• “Web beacons”, “tags” and “pixels” are electronic files used to record information about how you browse the Site.

When you make a purchase or attempt to make a purchase through the Site, we also collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers or IBAN details), email address, telephone number and, in some cases, your date of birth. We refer to this information as ‘Order Information’.

When we refer to ‘Personal Information’ in this privacy policy, we are referring to both device information and order information.

HOW DO WE USE YOUR PERSONAL DATA?

We use the Order Information we collect generally to fulfil orders placed through the site (including processing your payment information, arranging shipping and providing invoices and/or order confirmations). In addition, we use this Order Information to:

• Communication
• Fraud monitoring
• Credit check (in case of After Payment/”Afterpay”)

We use the device information we collect to help us look for potential risks and fraud (particularly your IP address), and more generally to improve and optimise our site (for example, by generating analytics on how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

SHARE YOUR PERSONAL DATA

We share your personal information with third parties to help us use your personal data, as described above. For example, we also use Google Analytics to help us understand how our customers use the site – you can read more about how Google uses your personal information here: https://www.google.com/intl/policies/privacy/. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. In addition, Luqaza may share your order information with third parties to perform the following tasks:

• Billing
• Customer service
• Email services
• Hosting and storage
• Visitor behaviour analysis
• Delivery of physical products

Finally, we may also share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful request for information we receive, or otherwise protect our rights.

ADVERTISE

As described above, we use your personal data to provide you with targeted advertisements or marketing communications that we think may be of interest to you. For more information on how targeted ads work, please visit the Network Advertising Initiative (“NAI”) webpage at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted ads via:

FACEBOOK – https://www.facebook.com/settings/?tab=ads
GOOGLE – https://www.google.com/settings/ads/anonymous
BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
In addition, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/

NOT TRACING

Please note that we do not change the data collection and use of our site when we see a Do Not Track signal from your browser.

YOUR RIGHTS

Under applicable Dutch and European law, as a data subject you have certain rights in relation to personal data processed by or on behalf of us. We explain below which rights these are and how you can invoke these rights.
In principle, to prevent misuse, we only send copies and transcripts of your data to your e-mail address already known to us. In case you wish to receive the data at another e-mail address or by post, for example, we will ask you to identify yourself. We keep records of completed requests; in the case of a forgetting request, we administer anonymised data. You will receive all copies and transcripts of data in the machine-readable data format we use within our systems.
You have the right at any time to lodge a complaint with the Personal Data Authority if you suspect that we are using your personal data incorrectly.

Right of access

You always have the right to inspect the data we process (or have processed) that relate to your person or can be traced back to that person. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, a copy of all data with a list of the processors holding this data, indicating the category under which we have stored this data.

Right of rectification

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you amended. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation at the e-mail address known to us that the data has been adjusted.

Right to restriction of processing

You always have the right to limit the data we process (or have processed) that relates to your person or can be traced to it. You can make a request to this effect to our privacy contact. You will then receive a response to your request within 30 days. If your request is granted, we will send you confirmation at the e-mail address known to us that the data will no longer be processed until you lift the restriction.

Right of transferability

You always have the right to have the data we process (or have processed) that relates to your person or can be traced back to you by another party. You can make a request to this effect to our contact person for privacy matters. You will then receive a response to your request within 30 days. If your request is granted, we will send you, at the e-mail address known to us, copies or transcripts of all data about you that we have processed or have processed on our behalf by other processors or third parties. In all likelihood, we will no longer be able to continue providing services in such a case, as the secure interconnection of data files can no longer be guaranteed.

Right to object and other rights

You have the right to object, where appropriate, to the processing of your personal data by or on behalf of Luqaza. If you object, we will immediately cease processing pending the resolution of your objection. If your objection is well-founded, we will make copies and/or copies of data we process (or have processed) available to you and thereafter cease processing permanently.
You also have the right not to be subjected to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that it does, please contact our privacy contact.

DATARETENTION

We keep your data for as long as you are our client. This means that we will keep your client profile until you indicate that you no longer wish to use our services. If you indicate this to us, we will also interpret this as a request to forget. Based on applicable administrative obligations, we are required to retain invoices containing your (personal) data, so we will retain this data for as long as the applicable term runs.
However, employees no longer have access to your client profile and documents we have produced in response to your instructions.

CHANGES

We may update this privacy policy from time to time to reflect, for example, changes in our practices or for other operational, legal or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have any questions, or if you wish to make a complaint, please contact us by e-mail at info@luqaza.com or by post using the details below:

Contact details

Luqaza
Keyserswey 30
2201CW Noordwijk
The Netherlands
T (0031) 85 800-0425
E info@luqaza.com

Contact person for privacy matters

Cor Guijt